You can find the current opening times here at any time

Our webcam shows you the current weather conditions in the park. Otherwise you can look at the weather forecast for the next few days at wetter.at.

Usually: yes. As long as it only rains, and there is improvement in sight, the park is open. As noted in the General Terms and Conditions, there is no entitlement to rebooking or cancellation of tickets that have already been paid for.

However, if severe thunderstorms are forecast with no prospect of improvement, the park may not open. We will communicate this 1h before planed park opening via our website & social media channels (Facebook, Instagram). Tickets already paid for that day will be canceled automatically.

No, dogs are not allowed in the park.

Assistance dogs (with ID) are exempt from this ban.

If you need to get something out of the car, you can leave the park for a short time. In order for you to be able to return to the park, it is necessary to get a stamp from the admission staff in advance.

Yes, you will find lockers just to the left after the turnstiles and also next to Filippos Restaurant.

No, there are currently no nursing rooms in the park. But there are some quiet corners that we can recommend:

• The way behind the forest express (Waldexpress)
• The way behind the rat mill (Rattenmühle)
• There are a few hidden seating areas below the Roman traps (Römerfallen)
• Behind the water fight (Wasserschlacht)

No.

Yes, you can pay with an ATM card at all ticket offices in the park. We also accept Mastercard and Visa.

No, we do not offer strollers or handcarts for hire.

If you have lost an item of value while you are still in the park, please contact the staff at the Infopoint. If it has already been found & handed in, then it will be kept there.

If you only noticed the loss at home or if it has not yet been handed in at the Infopoint, please send an email to office@familypark.at
State exactly what you miss – ideally with a photo.

Naturally! There are 2 different cases:

• The park was closed all day during the regular season:
  Then you can use the free entry for the birthday child on the next opening day of the park.
• The birthday was outside the regular season:
  Then you can use the winter children days. You can find out exactly when these take place in the opening times.

No. The free birthday entry is only valid on the birthday for children up to the age of 14. No exceptions can be granted.

All information about our vouchers can be found here.

The Familypark has its own bus stop, which is served by bus line 285. It is best to use the timetable information from vor.at to plan your route.

We provide 10 parking spaces with charging stations (type 2 plug). 4 of them are operated by Burgenland Energie (11 kW) and the other 6 are operated by Familypark (5,5 kW).
The charging stations are located at the first parking lot, next to the delivery entrance.

No, overnight parking is not allowed. There are campsites and parking spaces for mobile homes in Oggau, Oslip and Rust.

Due to the different park opening times, this cannot be answered in general terms. Therefore, please use the timetable information from vor.at

Yes, we have some bicycle parking spaces and also an e-bike charging station.

No, you agreed to the right of withdrawal when you made the purchase. This states the following: The services offered by the Familypark are leisure services within the meaning of § 18 Para. 1 Z 10 FAGG, which are provided at a specific point in time or within a precisely specified period of time. Accordingly, the customer has no right of withdrawal in accordance with Section 11 (1) FAGG.

No, it is also not possible to reschedule tickets.

If the park still opens because it only rains, then the tickets remain valid and cannot be canceled or rescheduled.

If the park does not open, we will automatically cancel all tickets for that day. You will then also receive an email.

No, our tickets are dated – this means they are tied to an exact date. It cannot be rescheduled or cancelled.

In principle yes, since they are not tied to a person.
However, we advise against buying tickets from strangers, as you cannot check whether they are actually still valid.

Tickets are not suitable as a gift as they are linked to a specific date.

It is therefore better to give away vouchers, these are valid for 30 years.

No, you can also save the PDF on your smartphone and scan it at the turnstile.

Please check your spam folder first and whether your mailbox still has enough free storage space. If you still can’t find an email, send an email* to office@familypark.at or go to the Infopoint in the park.

*Have you noted the booking number that was displayed to you at the end of the ordering process? Then please send the number to us right away.

There is no family ticket.
But you can always save money in our online shop!

Promotions such as family passes, Knax Club and Co. cannot be redeemed in our online shop.
Vouchers cannot currently be redeemed in the online shop either.

No, we do not offer a Fast Pass.

Free birthday entry for children up to the age of 14 is only available at the ticket office in the park. Proof of your birthday (e-card or passport) must be presented there, only then will the free ticket be issued.

This is not possible in the online shop!

Yes, you can buy or renew your pass online!

If you lost the annual pass, € 5.00 will be charged for issuing a replacement pass.

No, unfortunately that is not possible. A valid annual pass is required to enter the turnstiles.

We recommend saving the annual pass wallet file on all phones so that each parent has the child’s annual pass available. You can download the wallet file for your annual pass here.

Then you unfortunately have to pay the regular day entrance fee at the cash desk in the  park. But let the cashier know that you have an annual pass and you will get a note on the bill. Please keep the receipt and show it together with your annual pass at the cash desk the next time you visit. Then you will get a refund of the entrance fee.

However, reimbursements can only be granted up to the end of the season of the same calendar year. Online tickets are excluded from this refund!

Your annual ticket is valid for 366 days from the date of issue.
Example: You buy the annual pass  on April 6, 2023, then it is valid up to and including April 6, 2024

The validity of the annual pass begins with the date of purchase, even when purchased online. This does not apply to annual pass that are purchased outside of the season – in this case, the term begins with the start of the season.

Would you like to continue to benefit from the advantages of a Familypark annual pass? Then secure the loyalty bonus! If you renew within 14 days of your annual card expiring, you will save 5 euros per card!

You can extend your annual pass including the loyalty bonus at the cash desk in the park or in our online shop. Please note that if you renew digitally, you will also receive a digital annual pass (PDF, wallet)! You will only receive a plastic card in credit card format again, if you renew it at the cash desk.

Attention! When the new card is issued, your old annual pass is replaced and loses its validity. The validity of your new card begins on the date of renewal.

On your next visit, please contact the Infopoint or write an e-mail to office@familypark.at

Please open your email inbox and search for the following sender “Familypark Webshop”. This way you should find the email again, in which the PDF files of your annual passes are also attached. Now save the PDF on your phone or download the wallet file again.

Can’t find the email either? Then please contact us by email to office@familypark.at
Please take care of this matter before your visit, otherwise there may be long waiting times at the info point!

Security measures are based on height, not age.

Use our size filter directly on the homepage of our website and you will immediately see which attractions can be used.

That depends on the plaster. It must be possible to close the safety bar correctly. The passenger must be physically able to leave the train in the event of an evacuation (only if Familypark employees inform you!).

We do not offer supervised birthday parties and therefore no VIP access. You can find our current party packages here.

No, there must be at least 7 children at the party.

If you are fewer, the minimum price of 10 children still has to be paid.

If you are more, please let the cashier know to pay the surcharge & add the menu in time.

Please state the new number of people at the cash register so that the menus can be changed accordingly.

If you are less than 20 people (minimum number for mixed groups), we can only grant the group offer with an additional payment for 20 people.

Yes, we offer gluten free food. Use our gastro filter to find out in which restaurants.

Attention! We prepare all our dishes in one kitchen. Therefore, gluten-free dishes can come into contact with other foods that contain allergens.

Yes, we offer vegan food. Use our gastro filter to find out in which restaurants.

Bringing a snack is allowed. However, consuming the food you have brought with you is prohibited in the seating areas of our gastronomy stations.
You can fill up your bottles with fresh, cold water at our drinking fountain.

The opening hours of the gastronomy depend on the season and the day. In our app you can see which restaurants are currently open.

Yes, we offer microwaves for free use in the Filippo Restaurant, Bauernschenke & Römer Restaurant.